Support

We've got your back.

No one wants to need support. But you do want the assurance of having expert support staff and tools available to you at any time of the day or night if you ever run into a problem that you can’t easily fix. You might have a question about your account, or maybe you’re looking for a guide about how to optimize your cloud server’s performance. Whatever your question, we can help you find an answer.


Knowledgeable

Our support team knows everything of managing infrastructure. And they’re here for you.

Always Available

All of SoftLayer’s support resources are available 24 hours a day, seven days a week.

Easily Accessible

Reach out to us via support ticket, chat, or phone, and we’ll respond quickly to help.


Customer Support

Phone: 866.403.7638 | Open a ticket

You have direct access to manage your server with our platform’s automated tools, but sometimes you need a little extra expertise to get everything working the way you want. We staff highly trained and certified engineers on-site 24x7, and our technical support staff is available to you via ticket, live chat, and phone when you need to speak with someone directly.

Our support is backed up by one of the industry's most aggressive service level agreement, which includes 100% public network, private network, customer portal, and infrastructure uptime guarantees. In addition to that peace of mind, if you ever need to contact our support department, you can expect a helpful response within 20 minutes of your ticket submission, and phones are usually answered by the second ring.



KnowledgeLayer

Access a knowledge base full of frequently asked questions, how-to guides, walkthroughs, and documentation for all SoftLayer products and services. KnowledgeLayer is added to and revised daily by the SoftLayer support team.

Visit KnowledgeLayer



Customer Forums

Discuss SoftLayer technology, services, and best practices with other customers and SoftLayer employees. The SoftLayer customer forums also provide announcements and service updates.

Visit Forums