Dedicated Servers

Choose a dedicated solution to meet the exact needs of your application, from basic web hosting to powerful, high-performance computing. On-demand, with no contracts.

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CloudLayer

Cloud computing, storage and content delivery built on our automated platform. Exceptional scalability and flexibility without sacrificing performance or security.

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Managed

Pair SoftLayer automated services with expert planning and support for a managed hosted environment that's on-demand, flexible and contract free.

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Services

Extend and optimize your SoftLayer dedicated or cloud environment with our wide selection of additional services.

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Solutions

Build and manage the ideal solution for your needs. See the different applications and scalability of environments built on the SoftLayer platform.

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Support

From customer support associates to automated tools, forums, articles and tutorials, quickly find the answer to any question.

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Partners

SoftLayer partners with you and industry leaders to provide new opportunities for your business and more value for your solutions.

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About Us

Build the future on a global cloud infrastructure made for Internet scale. Learn about the SoftLayer platform, and its advantages for next-gen services and solutions.

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Specials

Save on hybrid cloud infrastructure built for Internet scale, with special weekly offers or discount pricing at the SoftLayer Outlet.

support section

Support

Open a Support Ticket

Call 866.403.7638

SoftLayer Customer Support provides expert support to help our customers quickly resolve any system or account issue, maximizing the performance and uptime of their SoftLayer solutions.

We deliver the most responsive customer services in the industry, with highly trained and certified engineers on site 24/7, and expert support staff ready to answer every customer question and need. Customers also have access to a comprehensive selection of online resources for directly troubleshooting and resolving issues, including:

  • Automated Tools—via SoftLayer's Leading Portal and API
  • KnowledgeLayer® database of articles, tutorials, FAQs, and certified third-party tips
  • SoftLayer Forum—a community of users sharing their best practices

Our leading support is backed up by one of the industry's most aggressive service level agreement, which includes 99.9% public network, private network, Customer Portal and infrastructure uptime guarantees.

And SoftLayer provides one of the industry's fastest ticket resolution times. Tickets can be submitted via the SoftLayer Customer Portal, the SoftLayer Mobile Portal for wireless Internet devices, the SoftLayer API or by telephone. Support issues are triaged as they are received, ensuring all SoftLayer customers will receive the level of care they require when facing a critical issue.

SoftLayer customer support provides:

  • World class ticket system with 20 minute response on all tickets
  • Phones answered 24/7/365 by the second ring
  • Certified Technical Engineers with experts in every component of the SoftLayer platform and services
  • Access to KnowledgeLayer®, for answers to common customer issues
  • Ping Monitoring of your server(s) with ticket alerts

Customer Support Flow


Customer Support Flow
Wed, 19 Jun 2013 18:34:16 -0500 - http://www.softlayer.com/support/