No one wants to need support. But you do want the assurance of having expert support staff and tools available to you at any time of the day or night if you ever run into a problem that you can’t easily fix. You might have a question about your account, or maybe you’re looking for a guide about how to optimize your cloud server’s performance. Whatever your question, we can help you find an answer.
You have direct access to manage your server with our platform’s automated tools, but sometimes you need a little extra expertise to get everything working the way you want. We staff highly trained and certified engineers on-site 24x7, and our technical support staff is available to you via ticket, live chat, and phone when you need to speak with someone directly.
Our support is backed up by one of the industry's most aggressive service level agreement, which includes 100% public network, private network, customer portal, and infrastructure uptime guarantees. In addition to that peace of mind, if you ever need to contact our support department, you can expect a helpful response within 20 minutes of your ticket submission, and phones are usually answered by the second ring.