Subpoenas


We are a provider of data center services centered on the delivery of on-demand server infrastructure. We do not manage the content or applications hosted from our infrastructure as this is the direct responsibility of our customers, many of whom are, in fact, hosting resellers. It's possible that the information you are requesting belongs to the client of our client or even to a client another tier down.

How to Submit a Subpoena

SoftLayer Technologies, Inc. accepts subpoenas sent via fax, email, regular or overnight mail and hand-delivery.

Abuse Department
SoftLayer Technologies
4849 Alpha Road
Dallas, TX 75244
214.442.0605 Abuse
214.442.0612 Fax
subpoenas@softlayer.com

How and When We Will Reply to a Subpoena

Pursuant to the terms of its MSA, SoftLayer will respond to all valid subpoenas or court orders from entities and courts who have proper subpoena power and jurisdiction over SoftLayer.

It is important to include as much detail and information as possible or allowed within the subpoena. The following are the basic requirements:

  • Times and Dates
  • IP information
  • Domain/Website/Host information
  • Whether the subpoena may be disclosed to the customer (unless it specifies that the request must remain confidential, SoftLayer will notify its customer of the pending subpoena)

We understand the generally time-sensitive nature of each subpoena request. Unless we are required to notify our customer of the subpoena and allow them the opportunity to object or otherwise respond, we have a turn-around time of 24 hours or less, excluding special circumstances and/or in a situation where there is missing or incomplete information in the request. We will provide responses to the subpoena via fax, email, or regular mail, so please include your preferred method of delivery and your contact information. We are required to disable accounts engaged in illegal activity, even if that activity is brought to our attention through a request for records. If disabling or restricting user access to the user's profile will jeopardize your investigation, you should clearly specify "DO NOT DISABLE UNTIL XX/XX/XXXX" on your request. Please note however, if the matter has already been reported independently to our operations team, they may take independent action.