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Technology Partners Marketplace

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UserVoice

UserVoice Full Service is a complete customer engagement solution that gives businesses a simple process for managing customer feedback and support functions all from a single, easy-to-use environment.

The web-based solution makes it easy to organize large amounts of audience feedback into a prioritized, actionable set of suggestions customers find most important. Full Service also comes with a ticketing system that transforms the often-frustrating support process into a positive experience through its simple interface.

Features:

  • Feedback forum
  • Support ticketing system
  • Statistics to measure customer satisfaction
  • Integrated knowledge base that gives customers the help they need while they are filling out a support ticket
  • Game mechanics for admins
  • Custom CSS, branding and domain aliasing
  • Available in 30 languages

Benefits:

  • Communicate with your customers on a more personal level
  • Know what features are most important to your customers
  • Helps companies deliver faster, quality support
  • Scalable process that grows with your business
  • Saves businesses time from managing multiple disparate tools
  • Improves customer loyalty and happiness
Wed, 22 May 2013 03:13:19 -0500 - http://www.softlayer.com/partners/marketplace/uservoice