Certified Senior Support Team
- 24/7 support from superior IT staff
- Regular reviews with your TAM
- Customized, detailed reporting and escalation process
Your SoftLayer Managed Hosting support team is comprised of industry professionals who work directly with you to create and manage your solution—our most senior experts, the best and the brightest professionals in the business, are dedicated to making your life easier and more productive. They incorporate both best practices and years of experience with each specific system in your environment, so you gain the advantage of a superior IT staff without the added cost of employment.
Your SoftLayer Managed Hosting team uses the comprehensive controls of the Softlayer automated platform including specialized analytics and workflow tools tailor-made for problem resolution, patching and other key managed-hosting tasks.
Technical Account Manager
The frontline for your Managed Hosting account—Your TAM oversees all your requests or issues from start to finish, even through escalation.
Senior Systems Engineer (SSE)
These highly-specialized engineers with platform-specific knowledge help achieve the best performance and efficiency of your systems.
Senior Database Administrator (DBA)
This is your primary resource for optimizing the performance, growth, monitoring, and backup of your database.
Extended Support Team
A full team of certified specialists assist in optimizing your hosted environment and managing your account, with subject matter specialists including:
- Network Engineers
- Network Operations Specialists
- Storage and Backup Engineers
- Systems Monitoring Specialists
- Data Center Operations Engineers
- Change Control Managers
- Billing Specialists
Designed for larger environments. For more information, chat live with a SoftLayer sales representative, or call 866.398.7638 today.