Your SoftLayer Managed Hosting support team is comprised of industry professionals who work directly with you to create and manage your solution—our most senior experts, the best and the brightest professionals in the business, are dedicated to making your life easier and more productive. They incorporate both best practices and years of experience with each specific system in your environment, so you gain the advantage of a superior IT staff without the added cost of employment.

Your SoftLayer Managed Hosting team uses the comprehensive controls of the Softlayer automated platform including specialized analytics and workflow tools tailor-made for problem resolution, patching and other key managed-hosting tasks.

Technical Account Manager

Senior Systems Engineer (SSE)

Senior Database Administrator (DBA)

Extended Support Team