Acceptable Use Policy


This Acceptable Use Policy ("AUP") outlines unacceptable use of the SoftLayer Services (the "Services"). This AUP is in addition to any other terms and conditions under which SoftLayer provides the Services to you.

SoftLayer may modify the AUP from time to time by posting a new version of this document on the SoftLayer Web site at "http://www.softlayer.com/acceptable-use-policy"

Questions about this AUP (e.g., whether any contemplated use is permitted) and reports of violations of this AUP should be directed to abuse@softlayer.com.

Prohibited content, uses and activities include, without limitation, any use of the Services in a manner that, in SoftLayer's reasonable judgment, involves, facilitates, or attempts any of the following:

  1. violating any law;
  2. displaying, performing, sending, receiving or storing any content that is obscene, inappropriate, offensive, or otherwise objectionable, even if the material or its dissemination is lawful;
  3. harassing any person or advocating or encouraging violence of any kind against any person, entity or government;
  4. infringing, violating or misappropriating another’s rights;
  5. obtaining unauthorized access to, or interfering by any means with, any user, system, network, service, or account, including evasion of filters or violation of the security or integrity of any network or system;
  6. distributing computer viruses or malware of any kind or
  7. sending, receiving or supporting email messages that are unsolicited, deceptive, anonymous, excessively voluminous or that contain falsified identifying information, including spamming and phishing.

You are responsible to ensure that use of the Services and content is in compliance with all applicable laws, including laws where the Services or content is uploaded, hosted, stored, accessed or used, and to implement necessary restrictions to prohibit use by any individual (e.g. restrictions on access by minors) or in any jurisdiction, as required to comply with such laws. Similarly, SoftLayer reserves the right to take all actions it deems appropriate to comply with applicable laws.