Master Service Agreement

This Master Service Agreement ("MSA") shall constitute a binding contractual agreement between SoftLayer Technologies, Inc., a Delaware corporation, ("SoftLayer"), and the subscriber of services ("Customer"). The MSA shall include the Terms of Service ("TOS"), Acceptable Use Policy (“AUP”), Service Level Agreement ("SLA"), and Privacy Agreement ("PA"). Customer agrees to be bound to all agreements in this MSA.

Note: SoftLayer reserves the right to supplement and/or amend, at any time, the terms and conditions of its MSA, including the TOS, AUP, SLA, and PA. SoftLayer will notify its Customers through the customer portal of any changes affecting cancellation, payment of fees, or the SLA. It is the Customer's responsibility to review SoftLayer's policies on a frequent basis to ensure compliance because the MSA in place during your most current month applies, not the MSA which was in place when you registered. Changes requested by Customer to any of these agreements or to the MSA must be agreed to in writing by SoftLayer.